Do I need to create an account to make a shipment?
If you want to make an occasional shipment you do not need to create an account. However, if you plan to make frequent shipments, creating an account will streamline the process and give you special rates.
How can I create a client account?
To create an account click "My VD" in the top right corner, fill in the required details and submit the form. You will then receive a confirmation email.
How can I log in to my account?
To access your client area click "My VD" in the top right corner and enter your login credentials.
How can I create my shipment / pickup request?
Click "Create shipment" and select what you need. Choose the service that best suits your requirements and click "Get a quote". Fill in the necessary details and, if you wish to proceed, click "Create shipment / pickup".
How can I track my shipment?
To track your shipment simply enter the tracking number on the homepage and click "Track".
What are the general service conditions?
You can access the legal conditions of the services provided, as well as the Privacy Policy, among others, in our "documentation area", available in the "Customer Support" menu.
What is the coverage of Viadireta shipments/pickups?
Viadireta reaches anywhere in the world. We offer the following services:
- VD Express — designed for more urgent shipments in major cities.
- VD Next Day — covering mainland Portugal.
- VD Islands — directed at the Iberian Islands.
- VD International — reaching anywhere in the world.
How do I file a claim for a lost/damaged shipment that did not arrive or arrived damaged?
If your order arrived damaged or did not arrive at all, you should contact our customer support team, who will follow up on your request.
My shipment was not delivered within the expected timeframe, what can I do?
In this case you should contact our customer support team who will handle the resolution of this issue.
I want to make a domestic shipment/pickup. What documents must accompany my consignment?
All goods must be accompanied by documentation, regardless of their origin or destination. For consignments originating and destined within Portugal, your shipment must be accompanied by a Delivery Note, Transport Guide, Pro-forma Invoice, Invoice, or Personal Goods Declaration.
I want to make an International shipment/pickup. What documents must accompany my consignment?
If the consignment destination is international, the documentation must be supplemented with:
Consignments to the European Union:
- Invoice, Pro-forma Invoice, or Personal Goods Declaration (preferably in English).
The Canary Islands and other special territories within the European Union are governed by the shipping rules stipulated for outside the European Community.
Consignments outside the European Union:
Attach an Invoice or Pro-forma Invoice and supplement with the following mandatory information:
- Origin of goods;
- Shipper and Recipient details with contact person name and telephone;
- Original invoice and signature;
- Invoice number and tax identification number;
- Number of pages;
- Full description of goods and number of items;
- Net and gross weight;
- Unit and total value per type of goods;
- Total invoice value;
- Currency used;
- Applicable Incoterm;
- Computer-generated documents;
- Documents in English;
- HS Tariff Code.
In addition to this information, each country may have specific documentation requirements. We therefore advise you to check these in advance to avoid your shipment being held up at customs.
I have an online store — can Viadireta support my entire e-commerce process?
Yes, we have been working in e-commerce since 2007 and have integration solutions for more than 20 channels. To start working with us go to "e-commerce" in our menu.
What is the maximum size of a parcel I can send?
For the VD Now service or a custom service proposal tailored to your needs there are no size limits.
For the VD Next Day service the load can weigh a maximum of 30 kg. It must not exceed 200 linear cm and no single side may be longer than 120 cm.
What payment methods can I use?
Viadireta offers the following payment methods: ATM reference, bank transfer, direct debit and cash.
For frequent shipments we recommend opening a client account, which will give you access to special rates and monthly invoicing.
What happens if my customer is not at home when the parcel is delivered?
If the recipient is not at home at the time of delivery, we leave a delivery notice and send them an SMS so they can reschedule the delivery according to their availability.
They can also contact customer support by email or through the dedicated link.
What does the standard insurance cover? Can I get additional insurance?
The standard insurance covers €10/kg.
If this is insufficient, you have the option to take out additional cargo insurance. It does not have to be arranged through Viadireta.
Insurance will only be activated if the goods were properly packaged.
How can I view my invoices?
You can access your invoices through your private client area.
You can also view the PDF sent to you by email.