Documentation Area

In the event of a dispute, the consumer may contact an Alternative Consumer Dispute Resolution Entity:

CNIACC — National Consumer Dispute Information and Arbitration Centre

Faculty of Law, Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisbon
Tel: 213 847 484
Email: cniacc@unl.pt
Website: www.arbitragemdeconsumo.org

Online Dispute Resolution Platform (ODR)

For online consumer disputes, consumers may use the Online Dispute Resolution Platform (ODR), authorised to resolve disputes related to contractual obligations arising from online sales or service contracts.

Access the Electronic Alternative Dispute Resolution Platform for online sales or service contracts.

Contact

For complaints and grievances, contact: apoio.cliente@viadirectanet.pt

More information is available at the Consumer Portal: www.consumidor.pt